STORE POLICY
CUSTOMER CARE
Diamonfire is wholeheartedly committed to providing product and service quality from the customer’s point of view in order to both maintain and enhance satisfaction, confidence, and trust.
We have an excellent and friendly customer service team available between 8:30am-5:00pm Monday - Friday via email. We also offer returns and exchanges for orders placed directly with us and within the 30 day order period if any customer may be unsatisfied with their order. Please visit our contact us page if you have any questions or wish to find out how to get in contact.
PRIVACY & SAFETY
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with the following internal record keeping:
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
WHOLESALE ENQUIRIES
If you wish to become a Diamonfire stockist and sell our beautiful pieces in your physical and / or online store, please contact Gecko Jewellery by emailing sales@geckojewellery or call on 01376 532000.
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Gecko Jewellery is the UK's most comprehensive “one-stop-shop” wholesaler offering customers eight collections, each with multiple new product launches a year, including new releases from Diamonfire each year.
PAYMENT METHODS
Credit / Debit Cards
PAYPAL
Offline Payments